FAQ's

Frequently Asked Questions

 Here are the most common questions we get asked here at AMPM Print...

 

What if I’ve uploaded the wrong artwork file?
Contact us as soon as you realise the mistake and we will endeavour to remove the file from the system before it goes to print. Due to our tight turnaround times, in some cases it may be too late to replace artwork and you will be charged so please be very careful when uploading your artwork.

Can you fix my artwork?
AMPM Print have automated artwork pre-flight software which can correct 85% of artwork problems. Our artwork engine cannot repair things such as RGB files or low resolution images.

How long will it take to print my job?
4-working days from receipt of order. Delivery time is subject to location.

Why do I need to supply my 2 sided artwork as 1 PDF?
To avoid any delays! To use a business card as an example; our software imposes page 1 as the front and page 2 as the back. If the files are supplied separately our prepress staff need to manually combine the files. This adds time and creates an opportunity for error. When files are supplied incorrectly, our prepress staff will send you an email asking for files to be adjusted. If you are ordering a standard product (excl. booklets),

How do I supply artwork for Booklets?
Booklet artwork needs to be supplied as single page spreads (eg: a 24pp book needs to be supplied as a 24 page pdf ). Pages must be in sequential order.

What finishing options do you offer?

  • Guillotining
  • Folding (A7-A1)
  • Matt and Gloss Laminating
  • Spot UV
  • Creasing/Scoring
  • Die cutting / Forme cutting
  • Perforating
  • Padding
  • Gluing and Gumming
  • Drilling
  • Round Corners
  • Shrink Wrapping
  • Machine Collating
  • Numbering
  • Saddle & 2 Loop Stitching
  • Perfect Binding

Do you deliver to anywhere in Australia?
Yes, we deliver anywhere in Australia.

How much does postage cost?
Nothing! Our pricing is all-inclusive. There are no additional or hidden costs.

Can you deliver direct to my customer?
Yes, for an additional fee of $10 we can deliver direct to your customer (1 location). Contact us for multiple delivery location costs.

What payment methods do you accept?
We accept Visa, MasterCard, AMEX (surcharges apply for credit card payments). We take security extremely seriously and use the most up-to-date secure checkout system for handling online payments. We DO NOT store your credit card details.

Can I cancel my order?
Unfortunately once an order is placed, it is immediately scheduled in the print queue and in most cases can’t be cancelled. We hope you understand, as our priority is to keep turnaround times as fast as possible for our customers.

What if my order arrives damaged or I’m not 100% satisfied?
Please contact us right away. We guarantee the quality of our printing and we want to know right away if a quality control issue has occurred. Call or email us and one of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem – we will refund your money.

 

If you have any further questions/queries, please Contact Us